Digital sewing patterns and other downloadable products are supplied electronically. By purchasing a digital product and requesting immediate access or download, you agree that the digital content may be supplied immediately and acknowledge that you will lose your 14-day right to cancel once the download begins.
Digital products are non-refundable once downloaded or accessed, except where required by law, including where the digital content is faulty, not as described, or cannot be supplied correctly.
Exchanges are not available for digital products.
Lost Fabric is based in the UK. We offer world wide shipping. If you are unable to buy from the country you are in, please email joy@lostfabric.co.uk
Check with your local authorities that you wont get charged for receiving goods from overseas.
Physical orders will be sent out within three working days by royal mail.
Unfortunately, I can no longer accept returns. It’s a huge loss and not financially viable for such a small business. Please double check you are happy with measurements before purchasing!
Repairs: Each garment is handmade and totally unique! I use a lot of very old vintage throws and fabrics, these items by nature can be slightly more delicate due to age. If your Lost Fabric garment is damaged I am happy to fix her up again! Please email joy@lostfabric.co.uk and explain the damage (and/or send a photo!) Depending on the reason for the damage and how large, I only ask for shipping costs to be covered. i’ll cover the rest!